The happy customer tells one person while the dissatisfied customer will let 10 people know about the bad service they have received.

Nowhere else in the field of ecommerce is this more important than when trading car stereo DVD players. The average car stereo DVD doesn't only attract the person who wants to do the car DVD installation itself, it also involves a whole lot of specific data which plays an important part in how well the car DVD player will work in the car.

It's too late to tell the customer in responses to their questions after they have bought the car DVD from you. You need to give them the right information before they even think about making a purchase.

**So what exactly do you NEED to tell customers before they even make a decision about buying a car DVD from you?**

It is absolutely essential that you cover the following things in your listing:
The file formats and discs it plays
The exact size of the player
The condition of the player
The TV signals it is compatible with
The inputs and outputs it has
The voltage the car DVD operates in

So why do you need to list these things and exactly how do you do it?

*The file formats and discs
The days of there being two or three formats and two or three disc types are over. Nowadays people expect the car DVD to be able to handle CD-R CD-RW and VCD discs.

The formats the in car DVD handles are important too, especially with the increased number of people downloading material from the internet and sharing files.

List each disc type separately and separate out video, audio and picture formats to make it clear to your potential customers what the automotive DVD can do and what it can't do.

A good example might be:
Discs: DVD, CD, VCD
Formats Played:
help people reverse safer, and - in the case of in dash car DVD players - feed video and sound footage to screens and speakers in the back of the car.

As a result you must tell people what they can plug in and what feeds go out so they know exactly what type of hub they are getting.

A good way to show this is as follows:
Media Inputs / Outputs
- SD/MMC card slot for GPS SD card or SD card with media files
- DVD/CD disc drive
- iPod input (front)
- Mini-USB input (front)
- Aux IN (front)
- Reverse camera input (rear)

The Voltage The Car Stereo DVD Player Operates In
This is more important for older cars (especially diesel cars) but not all cars work on the same voltage. Some were 24 volts while others were 12. Nowadays all new models of cars come out in 12 volts which make things nice and easy for car DVD installation.

However putting the voltage the DVD player for the car operates in is important as not doing so could result in a short, which would lead to your customers' &nbspbrand new automotive DVD not working at all, or working at a lower voltage and not working as well as it should.

Only by giving customers the information they need in your listing will you be able t o guarantee a happy customer at the end of the day.

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